Privacy Policy

Privacy Policy – Safari Zyvora Tours

1. What is Personal Information?

Personal information refers to any data that can identify you personally. This may include your name, address, email, phone number, passport details, health information, travel dates, and other related details.

2. How We Collect Personal Information

Your personal information may reach Safari Zyvora Tours in several ways, including:

  • Directly from you via phone, email, website chat, social media, or other communication channels.

  • From third parties such as travel agents, booking platforms, insurance companies, business partners, or individuals arranging travel on your behalf.

3. Booking Your Trip with Us

When booking your tour in Tanzania with Safari Zyvora Tours, whether directly or through our partners, you consent to our collection, use, and sharing of your personal information with third parties involved in delivering your travel experience, including:

  • Accommodation providers (hotels, lodges, camps)

  • Third-party experience providers (e.g., hot air balloon operators)

  • Tanzania National Parks Authority and other relevant regulatory bodies

Information shared may include:

  • Passport details (full name, nationality, age, passport number)

  • Contact information (email, phone, emergency contacts)

  • Residency details

  • Insurance information

  • Medical and dietary requirements

  • Travel preferences, itineraries, and accommodation bookings

  • Payment information

These third parties are instructed to use your information solely to provide services related to your trip.

4. How We May Use Your Personal Information

We may use your data for:

  • Recommending suitable tours and ensuring health and safety suitability

  • Providing trip information, updates, and alerts

  • Customer support and resolving issues

  • Ensuring your safety during travel

  • General business operations (accounting, management, legal compliance)

  • Compliance with Tanzanian and international laws

5. Booking on Behalf of Others

If booking for another person, you are responsible for informing them of this Privacy Policy and ensuring they agree to it.

6. Marketing Partners

Safari Zyvora Tours works with marketing partners globally. We may share generalized, non-identifiable customer data for targeting and campaign improvement. Identifiable information is never shared for marketing without consent.

7. Reviews

If you leave a review of your experience, it may be published on our website or social media, including your display name (unless you choose to post anonymously).

8. Personal Information of EU & UK Citizens

For travelers from the European Union or United Kingdom, your personal information is stored on servers in the United Kingdom. Certain necessary information may also be transferred to service providers outside the EEA, including accommodations and tourism providers in Tanzania.

9. Legal Disclosure

We may disclose personal information if required by law, court order, governmental request, or to defend legal rights or prevent harm.

10. Medical Information

Medical information may be shared with medical personnel if required for your safety. We do not share medical details with hotels or activity providers unless necessary. Providing medical information is optional but strongly recommended for safe travel planning.

11. How We Protect Your Personal Information

Safari Zyvora Tours uses reasonable technical and administrative measures to ensure your data is stored securely and accessed only by authorized staff involved in your booking.

  • Systems are regularly monitored for vulnerabilities.

  • Information is not stored longer than necessary for travel or legal purposes.

12. Personal Information of Minors

We do not knowingly collect data from individuals under 18. If under 18, services may only be used with parental or legal guardian consent.

13. Financial Information

Payment details such as credit card numbers are protected using SSL encryption. Full card details are never stored beyond secure payment verification.

14. No Sale of Personal Information

We do not sell, rent, or commercially disclose personal information. Data is only shared as described in this policy.

15. Photos & Videos

During tours, photos or videos may be taken by staff, photographers, or other travelers. If you do not wish to appear, notify your guide in advance.

Professional promotional photography will only be used with your written consent.

16. Transfer of Personal Information

When sharing data with third parties, we ensure they follow acceptable privacy and confidentiality standards. Most partners are in regions with strong data protection laws (EU, UK, Australia, USA).

17. Your Rights

Depending on your location and applicable data protection laws, your rights may include:

  • Requesting correction or updates to personal information

  • Requesting access to the personal data we hold

  • Requesting that we stop using your personal data

  • Requesting deletion of personal data

  • Withdrawing any prior consent

Some requests may affect our ability to provide services. We will inform you of any consequences.

For EEA Residents (GDPR Rights):

  • Withdraw consent for marketing communications

  • Request transfer of personal data to another provider